Shipping & Delivery
Questions?
Below are answers to the most commonly asked questions about our simple ordering and delivery process!
Order & Shipping FAQ's
When will my order ship?
Generally your order will take 1-2 business days to ship, and tracking information will be e-mailed to you once your order is shipped.
It says my order was delivered but it never arrived.
Sometimes the mail carrier system can improperly scan shipments, triggering it to notify you that your package was delivered. If you see this happen, please allow 1-2 days for your item be delivered by the carrier. If you still haven't received it, please Contact Us and we will happily assist you!
I need to update my billing and/or shipping information.
If your shipping and/or billing address needs to be updated, please Contact Us immediately. It may be an additional charge to reroute your order if it is already is in transit.
Can I update or make changes to my order?
Please Contact Us for any order updates and changes.
I never received my item.
If your item hasn't arrived at least 7 business days after you've ordered, please contact our order support team.
My item needs to be return, exchanged or cancelled.
We are sorry if something went wrong with your item or order. Please make sure you refer to our Return & Exchange policy to make sure your item is eligible for a return or exchange.
The wrong item arrived or the item arrived damaged.
If for some reason the wrong item arrived or your item arrived damage, please reach out to us on our Contact Form to resolve the issue.