Due to the nature of our handcrafted, natural skincare products, all sales are final. We do not accept returns or exchanges.

If your order arrives damaged or incorrect, please contact us at hello@shoprefinedbeauty.com within 5 days of delivery. Include your order number and a clear photo of the issue so we can make it right.

Please note:

• Because our products are 100% natural and made without preservatives, variations in texture (such as beading or melting) may occur. This is normal and often caused by temperature changes during transit. It does not affect the quality or effectiveness of the balm.

• Always store your product in a cool, dry place and keep the lid tightly sealed to extend its shelf life.

Refined Beauty is not responsible for allergic reactions or skin sensitivities. If you have questions about any ingredients, we’re happy to help before you place your order — just reach out!